Frequently asked questions

How do I care for my candle?


Keep lit candles away from draft, ceiling fans and air currents. A candle should not be burned for more than four hours at a time. Don't burn a candle all the way down. For a margin of saftey, discontinue burning when 1/2 an inch of wax remains in container. Place the candle holder on a stable, heat-resistant surface that is sturdy.




What are Zollie & Company candles made of?


Each candle is made from the finest, local and ethically sourced materials. We solely work with premium soy wax blends because it burns cleanly and longer than traditionally paraffin candles. Soy wax is a renewable resource, carbon-neutral and it is natural and washes away easily with a soap and water.

Our fragrance is of the highest quality; we use a combination of essential oils and phthalate-free fragrant oils.

We use wooden wicks sourced and manufactured in the USA from a FSC-certified company. This allows us to support Trees.org; an organization that helps impoverished farmers all over the world by increasing methods of sustainability and revitalizing their degraded lands.




Do you offer returns or exchanges?


Each Zollie & Company candle comes with a satisfaction-guarantee clause.

Please contact our customer care team at maria@zollieandco.com

Return shipping is the responsibility of the customer.




Shipping


Orders are shipped via USPS to addresses in the United States and Canada.

Orders must be shipped to a physical address (no P.O. Boxes.)

Upon shipment, USPS Ground service takes an average of 3-7 business days depending on your location.

Tracking information will be emailed to you once your order has been shipped.




Do you offer wholesale or bulk discounts?


Yes, we offer wholesale and bulk discounts.

For wholesale orders, please visit our wholesale page.

Minimum order quantities and annual purchase amounts are applicable in order to maintain active wholesale status.





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